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Frequently Asked Questions

A: Most ‘in-stock’ items have a deleivery time of about 1 week for capital city locations. From time to time the distributor might run out of stock of a particular item, if this happens then you will be notified by email and/or telephone and given a revised estimate of when your item will arrive, if this is unacceptable then you will be given the option to cancel your order and receive a full refund. YES, we’ll give you a full refund if we can’t meet your delivery expectations (excluding special order items)

A: Unfortunately we are unable to guarantee delivery dates and times at time of placing the order, you will be contacted prior to delivery taking place to check that the allocated delivery date is convenient for you. In most instances we are unable to specify precise times of day but we can ask our drivers to telephone you 1 hour prior to delivery so that you can make sure somebody is onsite.

A: We would recommend that you measure the doorway to your premises prior to ordering, paying particular attention to the height and width of the door in comparison to the item you wish to order. If our delivery drivers arrive onsite and cannot fit the item that you have ordered through your doorway and it is decided to return the item to us then we reserve the right to charge a failed delivery charge equivalent to the freight fee you have already paid. If your doorway is not big enough then please contact customer services on 1300 733 715 where we might be able to find you an alternative unit or method of delivery (additional charges may apply).

A: All prices assume straightforward access to delivery premises i.e. no stairs, no narrow passageways, easy access from main road etc. If you feel that something might cause our delivery drivers obstruction or difficulty in delivering your unit then please telephone customer services prior to placing your order on 1300 733 715. If we arrive to deliver your item and cannot get access due to stairs, parking restrictions or some other obstruction then we reserve the right to charge a 15% ($250 minimum) restocking fee.

A: All returns, for whatever reason, must be authorised by Commercial fridge Freezer Australia Pty Ltd, please call 1300 7333 715 for a return authorisation number. Please read the “Damaged Items” and “Unwanted Items” for an explanation of how returns are handled under various circumstances: Damaged Items Please check items on delivery for any signs of damage, in the unlikely event that the item you order is damaged or faulty on delivery then please report this to the delivery driver. If a fault develops then most of our products are covered by a manufacturers warranty of at least 12 months (this may vary for b-grade or second hand items and will be marked clearly on the product detail page). Unwanted Items We would ask you to make sure that you are purchasing the correct equipment for your needs - if you have any questions then please contact our customer services team on 1300 733 715. However if you do find that you have ordered the incorrect item then the following applies: If you are returning goods to us that are not damaged then they must be un-used, as-new and with all original packaging and instruction manuals intact. These goods can be returned unused at your expense within 5 working days. We reserve the right to charge a 15% ($250 minimum) re-stocking fee for this. You must arrange insurance with the carrier or post office to cover possible damage or loss in transit for the full value of the item. If any of the packaging, manuals or other components are missing then the cost of this will also be payable by you. You will be refunded or credited within 30 days for goods returned under the above terms.

 

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